My credit card is continuing a $*.** charge every month but there is no account listed...

GetHuman-wensine's Dispute a Charge issue with Hulu from January 2020

Help with my Hulu issue
Before contacting them, items GetHuman-wensine may need:
Account holder name, Account number, Billing address, Last 4 digits of Social Security number, Email address on the account, and Phone number on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-wensine's own words
My credit card is continuing a $*.** charge every month but there is no account listed with it. I’m very upset I keep paying this extra charge every month for a long time now. I thought it was attached to another person’s account in our household. I found out it was a duplicate account that has had no activity on it for * years . My account is *****@***.com and my name is Wendy sine . The card connected with the account has been charged $*.** every month for * years with no activity existing on the account. I would like someone to call me about reimbursement @***-***-****. I tried talking with a few Hulu representatives who did not handle my situation correctly. The first representative who was helpful and discovered my problem took no notes on my account and soon after disconnected my call. The second representative because there were no notes on the account was rude and dismissive to my situation. I’m not only distressed about losing $***.** but I’m also very upset about the over * hour phone call and disrespectful service.

GetHuman-wensine did not yet indicate what Hulu should do to make this right.

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Hulu

Dispute a Charge issue
Reported by GetHuman-wensine
Jan 27th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 10803 others
0 customers following this

Timeline

GetHuman-wensine started working on this issue
Jan 27th, 2020 3:06am
GetHuman-wensine shared this issue with friends on Facebook
Jan 27th, 2020 3:21am