Hi Team,**Hope you are doing good.**I am writing this email in hopes of reaching someon...

GetHuman4279935's customer service issue with Hulu from January 2020

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The issue in GetHuman4279935's own words
Hi Team,**Hope you are doing good.**I am writing this email in hopes of reaching someone in your security*networking department. One of our customers complained that they were not able to reach your website HULU.com via our company’s service and getting error.**As a company, we provide a hosted web filtering*security solution. As part of the debugging process, we noticed that the outbound IP address most of our Data Centers are blocked on your CDN. Would it be possible to open a dialogue to have this ban or throttle policy lifted? **I have also added Nick from NSAI who is our customer and originally reported this issue. *Also, we have many other organizations reported the same issue.**Note: It is possible that you are seeing a large volume of traffic from our IP address. This is not uncommon as we may have up to **k* users behind a single node. (Attaching the packet capture for your reference).**In the capture, you will see that our node is sending the SYN request to your website and we are not getting any reply from your end but an encrypted alert.**Blocked Host IP address Mostly All the IP addresses. The one in captures is New York with IP address range ***.***.***.******Please find all the IP addresses associated with the Zscaler Data centers in the below link.https:**ips.zscalerthree.net*cenr**Regards,*Pratyaksh Sagar*Zscaler Inc.

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Hulu

Customer service issue
Reported by GetHuman4279935
Jan 22nd, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 10779 others
0 customers following this

Timeline

GetHuman4279935 started working on this issue
Jan 22nd 5:23pm
GetHuman4279935 indicated the issue is not fixed yet.
Jan 22nd 9:39pm