I signed up for what I thought was Hulu free for ** days without ads. I got free with a...

GetHuman-johnealb's Upgrade/Downgrade Account issue with Hulu from December 2019

Help with my Hulu issue
The issue in GetHuman-johnealb's own words
I signed up for what I thought was Hulu free for ** days without ads. I got free with ads by mistake. I wanted to upgrade but it would not let me do it without losing the free ** days. Please correct this for me.

GetHuman-johnealb did not yet indicate what Hulu should do to make this right.

How GetHuman-johnealb fixed the problem
I had an agent Leilani in the AZ call center at *pm EST time Sunday night correct the subscription to No Ads. She charged my account and then credited it immediately and confirmed that I would continue with my free ** days until January **th ****, being charged the $**.** on January **th for the very first charges.**I have not tested the site yet nor have I seen my account update properly.
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How Do I Get a Refund from Hulu?How Do I Create an Account on Hulu?How Do I Get a Refund from Hulu?What Do I Do If I Was Overcharged by Hulu?How Do I Update My Payment Information on Hulu?
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Hulu

Upgrade/Downgrade Account issue
Reported by GetHuman-johnealb
Dec 16th, 2019 - 10 months ago
Not resolved
GetHuman-johnealb shared how to fix
Seen by 6 customers so far
Similar issue to 9182 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account

Timeline

GetHuman-johnealb started working on this issue
Dec 16th, 2019 12:35am
GetHuman-johnealb confirmed the issue is fixed. Hooray!
Dec 16th, 2019 1:54pm
GetHuman-johnealb confirmed the issue is fixed. Hooray!
Dec 16th, 2019 1:54pm
GetHuman-johnealb indicated the issue is not fixed yet.
Dec 16th, 2019 2:02pm
GetHuman-johnealb indicated the issue is not fixed yet.
Dec 16th, 2019 2:02pm

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