I Paused my Hulu-Account on *******. I was charged ******* and ******* for Hulu servic...

GetHuman-jinxrcat's Dispute a Charge issue with Hulu from December 2019

Help with my Hulu issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jinxrcat's own words
I Paused my Hulu-Account on *******. I was charged ******* and ******* for Hulu services, yet I did not use Hulu services and want a refund for those *-months.**I will contact my creditcard issuer as well to dispute the charges as I find your "PAUSE" option to be a scam or certainly not as I expected. I was under the impression this would Pause any further charges and save me the cancellation of the account.**I wish to CANCEL my account and have all my money refunded so as to avoid any further false charges.**Hulu needs to improve customer service accessibility. I was hoping to have a relationship where I could turn this on and off with ease. Not at all the case.**CANCEL-MY-ACCOUNT, REFUND **** AND **** Charges.

GetHuman-jinxrcat did not yet indicate what Hulu should do to make this right.

How GetHuman-jinxrcat fixed the problem
Fixed, Canceled!*Called ***-***-****.*It took two calls, the first call, **-minutes in queue, dropped after I giving CS-rep my email address. Second call, in queue a little over **-minutes. This call resolved my issues.
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Hulu

Dispute a Charge issue
Reported by GetHuman-jinxrcat
Dec 15th, 2019 - 2 years ago
Fixed
GetHuman-jinxrcat shared how to fix
Seen by 18 customers so far
Similar issue to 9161 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account

Timeline

GetHuman-jinxrcat started working on this issue
Dec 15th, 2019 3:39pm
GetHuman-jinxrcat confirmed the issue is fixed. Hooray!
Dec 15th, 2019 11:44pm

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