I had the hulu with no commercials subscription. I heard about the combo with Hulu, Dis...

GetHuman-timrjohn's Upgrade/Downgrade Account issue with Hulu from November 2019

Help with my Hulu issue
The issue in GetHuman-timrjohn's own words
I had the hulu with no commercials subscription. I heard about the combo with Hulu, Disney and ESPN so I signed up for that. What I didn't think about was that the email address is the same. I cancelled my current Hulu sub, given I signed up for the combo... my current Hulu says it will expire on Nov **th which I'm guessing is the end of the bill cycle. Is there any way to disable that account now so I can log in with the new account? When I enter the password I used for the combo sub it says it is incorrect and I'm sure that's because that email is also registered under my original account with a different password.

GetHuman-timrjohn did not yet indicate what Hulu should do to make this right.

How GetHuman-timrjohn fixed the problem
I called and supposed to a Caitlin who was very helpful. She let me know that the * accounts and billing are actually separate. I keep my existing Hulu account as is with the existing password. My Disney account is separate. You get a Hulu Bill and one from Disney * and you get a $*.** disc because you have Hulu.
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Hulu

Upgrade/Downgrade Account issue
Reported by GetHuman-timrjohn
Nov 13th, 2019 - a year ago
Fixed
GetHuman-timrjohn shared how to fix
Seen by 11 customers so far
Similar issue to 40948 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account

Timeline

GetHuman-timrjohn started working on this issue
Nov 13th, 2019 6:02pm
GetHuman-timrjohn confirmed the issue is fixed. Hooray!
Nov 13th, 2019 10:26pm