I had seen a bunch of emails that I could “come back” to Hulu for a free trial since I...

GetHuman-mayziebi's customer service issue with Hulu from March 2019

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I had seen a bunch of emails that I could “come back” to Hulu for a free trial since I hadn’t used it in so long. There was a show I really wanted to see on Hulu, so I went to my Hulu app to start a free trial. Since my device was linked to my iTunes*App Store account, I used Touch ID to authorize the trial, thinking I wouldn’t be charged for the month of the trial. However, I was charged immediately. I no longer have access to the email account associated with my original Hulu account. **When I went back to check the emails, they stated that I had to follow the link to start the free trial. I did so, and successfully received a free trial, registered to the email that had received the promotions. **I would like to cancel the subscription that was attached to the email to which I no longer have access (J*****@***.com) and to be refunded for the subscription charge. **I would like to keep my free trial attached to my current email address (*****@***.com) and decide whether to continue it when the trial is finished. **Thanks for your time and assistance. **Cheers,**Jaime
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Hulu

Customer service issue
Reported by GetHuman-mayziebi
Mar 30th, 2019 - 6 mons ago
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Timeline
GetHuman-mayziebi started working on this issue
Mar 30th 6:39pm
GetHuman-mayziebi confirmed the issue is fixed. Hooray!
Mar 30th 11:05pm