Hulu Customer Service Issues

I am having difficulty reaching someone on the phone due to long wait times. As a tech-challenged individual wanting to switch from cable to HULU, I would appreciate guidance. Asking my grandson is not an option as he is busy and might enjoy teasing me. Here are my questions: - What equipment is necessary to start? - How do I install it on my older SONY 4K TV with HDMI ports? - How do I sign up for the service? - Is there an updated channel list? - Are there additional cost add-ons available? - Do all channels offer HD quality? - Will adding features like Amazon interfere with HULU's performance? I may have more inquiries later, but this should get me started. A user-friendly guide on your website for seniors would be greatly appreciated. Thank you for your help. J.S.

To whom it may concern, I am pleased to see that you are expanding your programming to cater to a wider audience. Personally, I am not a fan of sports or mindless TV shows. I prefer watching programs that offer substance and the opportunity to learn something new. Shows like "Untold Stories of the ER" provide a different perspective that challenges our initial assumptions. Similarly, series such as "Cake Boss" shed light on the intricate process behind seemingly simple tasks like ordering a cake. I appreciate the effort to introduce more of these insightful shows without requiring additional subscriptions. I encourage you to continue adding diverse programming options to attract a growing number of subscribers. Best regards, V.C.

I attempted to sign up for a free trial of live TV but unknowingly created a new account by accident when using Facebook login due to having two email addresses linked to my Facebook. I later signed up again with my correct email address. After deciding the service wasn't for me, I cancelled the trial. However, I was still charged and realized the issue was using an old email address from Facebook that I no longer have access to. My current email, [redacted], is the one I use and should have been connected. I would like a refund for the charge made on the incorrect account. Thank you for your assistance.

I've been a Hulu user for years. Occasionally, I cancel the service due to lack of use, entertainment options, or funds. Recently, I received an email for a free month, but when I redeemed it, I was immediately charged $13. After calling customer service, the charge was reversed, but I had to cancel the service. Now, I keep getting emails for free months for new and returning customers, but when I try to redeem them, I'm told I'll be charged. Why am I receiving these offers if I can't redeem them as an existing customer? It's frustrating to get these emails if I'm not eligible. If I can't access the promotions, I'd prefer not to receive them to avoid false advertising.

I recently updated my credit card information on my Hulu account under the name Manuel Pacheco. Despite following all the recommended steps to update my payment method, I am still encountering issues with Hulu authorizing my new credit card. I am unable to proceed with watching my favorite TV shows and movies, and I would appreciate assistance in resolving this matter promptly. My name is Manuel Pacheco, and you can contact me at nuel_pacheco @yahoo.com. Kindly provide detailed instructions in your response on how to resolve this issue successfully. I have also contacted Amex regarding this problem, and they confirmed that they received your verification request about my credit card and found everything in order. However, even after inputting all the necessary details from my credit card into the update section, I continue to receive an error message from Hulu stating that my credit card cannot be authorized, despite Amex's approval. Your help in approving my new credit card for seamless access to Hulu and its associated services would be greatly appreciated.

I signed up for a free trial of Hulu to test it out against other streaming services. After realizing I wasn't as interested and had seen most of the content, I attempted to cancel my subscription. However, I might have become confused during the cancellation process with multiple prompts. It seems I unintentionally left my account active. I recently discovered charges on my bank statement for Hulu, which I hadn't noticed before. I am requesting a refund for the charges. I may revisit using Hulu when my financial situation improves. Thank you for your assistance.

I haven't accessed my Hulu service through my Sprint account since November [redacted]. Today, when contacting Sprint, they had to remove and re-add the service as it was no longer linked. Unfortunately, I didn't receive the link triggered by the Sprint agent. Consequently, we decided to start another trial. The problem now is that after the 30-day trial, I'll be charged $5.99, yet the Hulu service should be free with my Sprint subscription. My name is Helen Olmeda; previously, it may have been Helen Serrano. My Sprint account number is [redacted]52. Please contact me via email at either [redacted] or [redacted] You can reach me at [redacted].

I am a Sprint customer trying to use Hulu, but unfortunately, I am facing issues with activating my devices. Both Sprint and Hulu recognize me as a Sprint Hulu user, and I can use the app. However, when I try to activate devices, including my phone, I am unable to get the activation code from either Sprint or Hulu. I spent an unsuccessful hour on the phone with Sprint trying to resolve this issue. When I reached out to Hulu support, I received the error message "Single Sign-On Error," which prevents me from getting the support I need. I believe I should be able to have multiple devices activated but have limitations on simultaneous viewing. How can I resolve this error and obtain the necessary device activation codes?

I am expressing my frustration as a customer living in a remote area with poor satellite internet service. Recently, I added a mobile hotspot through Verizon as my only means of internet access. I was disappointed to discover that I cannot access Hulu Live TV even though I was willing to pay for it. Unfortunately, due to my location and lack of other home internet options, I do not qualify for this service. I hope that in the future, mobile hotspot users like me will be able to enjoy Hulu Live TV. Thank you for your attention to this matter.

I signed up for a Hulu account on November 19 expecting to have a free trial until December 19. However, I noticed on my account that I wouldn't be charged until December 21, so I decided to cancel on the 19th. After receiving an email confirming the cancellation at 5:15 AM, I later discovered at 10:21 AM that an iTunes purchase was made at 9:08 AM. Despite canceling, my iTunes subscriptions still show me as subscribed to Hulu, and I can't access any content. I'm puzzled by why I was charged after canceling, why the cancellation date seemed to have changed, why I had to cancel through iTunes this time, and why I wasn't informed about it earlier. The conflicting cancellation email and the inability to view content are also concerning. Could someone help me understand what happened and if a refund is possible?

I have been enjoying Hulu with my family for a few years. Recently, I started my own account during the Black Friday Sale. Last month, my card was stolen and I had to get it replaced. However, I never received a confirmation email for the new account. I suspect I may have misspelled my email during sign up. I've attempted to log in and reset my password without success. I'm concerned that I won't be able to take advantage of the sale offer and will have to pay full price to activate my account. Can you help me recover my account? Thank you, Romae.

My name is Sherry Golden, and I am disabled and on a fixed income. I recently signed up for Hulu and enjoy it, but I encountered an issue with the billing. When I signed up, I thought I would receive a month free, so I waited until the end of the month when I get paid. However, Hulu charged me, causing my account to overdraft. Although my bank covered it, I am unsure whether to cancel my subscription or if there is a way to resolve this. Thank you.

I need assistance canceling a free trial of Hulu that was unauthorized. My sister used my card a month ago to sign up, and I need the account shut down. I am unsure of the email she used but suspect it might be under the name Sarah Hollimon. I have attempted to update my payment information on the website without success. I want to ensure that no charges are made to my card. Due to an issue with my phone, I can only communicate via email currently. Your help in canceling this account promptly would be greatly appreciated.

As a long-term Hulu subscriber, I have encountered ongoing issues with slow loading and streaming errors, unlike the seamless experiences I have with other streaming platforms like Netflix and Prime Video. Despite troubleshooting steps like signing in and out and switching devices, the problem persists. I am dissatisfied with the service quality given that I pay $30 monthly for premium HBO. Unless these persisting streaming issues are promptly addressed and resolved, I will be forced to seek alternative streaming providers. It is frustrating to constantly restart my shows due to these persistent problems. Hulu's platform needs urgent updates or fixes to enhance user experience and retain customers like myself.

I have been watching "Attack on Titan" on Hulu and absolutely love it. However, I've noticed that more than half of the episodes are missing the English Dub. The English version is not even listed as an option for some episodes. Many viewers, including myself, have to go to third-party websites to find the English Dub. It would greatly benefit your business to address and resolve this issue. Sincerely, Caleb W P.S. I understand this may be a corporate issue regarding the number of episodes listed for a TV series. If you are unable to fix this matter, please escalate this concern to someone with the authority to do so. Thank you for your attention to this matter.

I have been enjoying watching Attack on Titan on Hulu, but I've noticed that more than half of the episodes are missing the English Dub. The English version doesn't even appear as an option. It seems like a lot of people who watch this show on Hulu might need to subscribe to a third-party website just to access the English Dub. I hope Hulu can address this issue to improve the viewing experience for all its users. Thank you for your attention to this matter. Sincerely, Caleb W.

I previously posted on Hulu's Facebook page about my difficulty accessing the chat page for several days. I'm interested in the 1-month free, then $5.99/month for 12 months plan but with the commercial-free option for $9.99/month after the free month. Hulu mentioned this offer is only for the Ad-Supported Plan which I do not want due to past experiences of not using the service because of the commercials. I appreciated the messages asking me to come back but wanted to negotiate a commercial-free plan instead. I tried to reach out via chat but was unsuccessful. I inquired about the price difference between Limited Commercials and Commercial Free plans and expressed my desire for the same cost deal. Hulu responded they don't offer reduced prices for the No Ads plan but would forward my request. I mentioned that my inquiry is not just an interest but a serious consideration deserving a supervisor's attention.

December 22, [redacted] MEMORANDUM To Whom It May Concern: I am reaching out to request assistance on behalf of the Court Services and Offender Supervision Agency (CSOSA) employees facing personal financial difficulties due to the Federal government shutdown. As a result of the ongoing furlough, all CSOSA employees are experiencing financial challenges. Although some continue to work, their pay for services rendered after December 21, [redacted] will be delayed until Congress and the President approve appropriations. The lack of an appropriations bill for CSOSA makes it hard for many employees to meet financial commitments. Your support in deferring, adjusting, or rescheduling payments would be greatly appreciated. Please understand that this is a temporary situation outside our employees' control, and they will return to normal pay once possible. I urge you to consider the impact of this situation and explore potential alternative payment arrangements with our employees. Thank you for your understanding and cooperation during this challenging period. Sincerely, Linda Mays Associate Director Office of Human Resources

Hello Hulu, I am reaching out regarding a recent billing issue. On January 5th, I was charged $22.98 for HLU*Hulu. Despite previous attempts to contact you, I have not received a response. On December 14, [redacted], I emailed requesting access to my account as I was being billed without the ability to log in. I kindly ask for a resolution to this matter promptly. Thank you, L. Hillman Email: [redacted] Email: [redacted]

I have been unsuccessful in accessing Hulu on my [redacted] LG Smart TV despite paying for it twice. I recently attempted to upgrade to Hulu Live and after spending an hour with a representative, I was not able to get it on my TV. The representative assured they would follow up, but never did. I am dissatisfied with this experience and would like a refund for all charges and to have my Discover card information removed immediately. Julie Reed