I logged into my Hulu account on my Roku TV. All but one of my profiles were missing. S...

GetHuman-acookin's customer service issue with Hulu from November 2018

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The issue in GetHuman-acookin's own words
I logged into my Hulu account on my Roku TV. All but one of my profiles were missing. So, I tried relogging in to see if that would reset the profiles. I was unable to log back into my account. I went to the Hulu Website on my computer to reset my password and never received the password reset in my email or junk mail. I then tried to recover my account and typed in my last * digits of my credit card, expiration date, zip code, and birth year, but was unsuccessful too. I called Hulu and the customer service person could not find my account and told me to call Roku. Roku's website says to contact Hulu. So, here I am again with the same problem. I checked my credit card statement and it shows a charge of $**.** was made on Friday, November **th ROKU FOR HULU LLC - Telecom Service. I would like access to my account back and want to change my password. My account email is *****@***.com.
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Hulu

Customer service issue
Reported by GetHuman-acookin
Nov 27th, 2018 - 9 mons ago
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Seen by 3 customers so far
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GetHuman-acookin started working on this issue
Nov 27th, 2018 2:46am