I have been having commercials on my account and I pay to not have commericals. I have...

GetHuman-rosegyrl's customer service issue with Hulu from October 2018

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The issue in GetHuman-rosegyrl's own words
I have been having commercials on my account and I pay to not have commericals. I have unlimited devices and I have been locked out of my account for having too many accounts in use. I only have my HULU on three tvs total. Also when I try to go reset my password my email is not registered to my account. When I did the other option to assist with finding my email address associated with my account it popped up with: *****@***.com as my email address. I have no idea what or whose email address this is but this is NOT the email address I signed up for HULU with. The other concerning thing is that my cc and dob were associated with this email account that I have never heard of before. I cant even reset my password because the reset email goes to the email that is not mine. I also cannot change my email associated because in order to do so I have to login and the password I set for my HULU is not valid under the email address listed above that is associated with my HULU account. Please assist.
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Customer service issue
Reported by GetHuman-rosegyrl
Oct 18th, 2018 - 3 mons ago
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GetHuman-rosegyrl started working on this issue
Oct 18th, 2018 3:55pm