I am experiencing consistent "jitter" on NBC "DVR" programs. I use the DVR to capture...

GetHuman1367367's customer service issue with Hulu from October 2018

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The issue in GetHuman1367367's own words
I am experiencing consistent "jitter" on NBC "DVR" programs. I use the DVR to capture NBC nightly news and This is Us. Both programs have several second delays between what I hear on audio, and what I see on the video. The voice is ahead of the video by about *-** seconds, so while I may be listening to someone talking that scene isn't even up on the video. This problem occurs so far only on NBC DVR items. Other programs from other stations are not a problem. I experience this problem on all devices including Windows ** computer, Apple TV, and IOS devices. My download speeds are over ** mbps...I have rebooted all devices. All are current with updates and operating systems. What to do? DVR is a bit pricey for this kind of problem.

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Hulu

Customer service issue
Reported by GetHuman1367367
Oct 18th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 25616 others
0 customers following this

Timeline

GetHuman1367367 started working on this issue
Oct 18th, 2018 1:48am

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