I recently allowed my daughter to purchase Hulu through her iTunes account using the ba...

GetHuman1332224's customer service issue with Hulu from October 2018

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Before contacting them, items GetHuman1332224 may need:
Account holder name, Account number, Billing address, Last 4 digits of Social Security number, Email address on the account, and Phone number on the account
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman1332224's own words
I recently allowed my daughter to purchase Hulu through her iTunes account using the balance she had on iTunes. However, she has been logged out and can’t remember what email she used to sign to with. When we click the link for help retrieving our login email, it asks us to put in the last four digits of the credit card on file, but we do not have a credit card that we use for her account. She only uses iTunes gift cards. She just paid for the month a few days ago and has not been able to access any shows because of this. Can you help us? I have the payment ID that is on iTunes if that will help. It is MQJLZS**HJ. her iTunes account email is *****@***.com. We’ve tried logging in to Hulu using that email but it doesn’t seem to be the correct one.
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Hulu

Customer service issue
Reported by GetHuman1332224
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 22715 others
0 customers following this
Timeline
GetHuman1332224 started working on this issue
Oct 12th, 2018 2:34pm