Just started a free trial with Hulu. For the past two weeks, have been unable to log in...

GetHuman-vpomilla's customer service issue with Hulu from September 2018

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The issue in GetHuman-vpomilla's own words
Just started a free trial with Hulu. For the past two weeks, have been unable to log in. Spoke with rep Adam employee if * H********, and was told my yahoo email account was infected with malware and other virus. I was told it can be removed for a hundred dollar fee that I am not committed to pay for. Would like to cancel my account immediately and also want to be refunded my first payment due to lack of service usage. Thank you
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Customer service issue
Reported by GetHuman-vpomilla
Sep 25th, 2018 - 2 mons ago
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Seen by 4 customers so far
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Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account
Timeline
GetHuman-vpomilla started working on this issue
Sep 25th 12:00am