When we first subscribed to Hulu with Live TV, we had a severe pixellation problem. I...

GetHuman991490's customer service issue with Hulu from August 2018

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The issue in GetHuman991490's own words
When we first subscribed to Hulu with Live TV, we had a severe pixellation problem. I reported it to Hulu and was told an adjustment was made on Hulu's end and the problem went away. It stayed away until the recent improvement with the "Guide" being added. (We are Roku customers.) Now, the pixellation is back, but only on LOCAL live TV stations. It has not shown up anywhere else. I have been prompted by Hulu agents to delete Hulu and reinstall. I have done this three times with no improvement. I have reset the Roku many times. No improvement. Our account will end on the **th. I would like to know if there is anything else I can try before our live TV service goes away. We are also using DirecTVNow as a backup. They are not reliable. We would prefer Hulu... but we'll go where the service works. Any Ideas!?!
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Hulu

Customer service issue
Reported by GetHuman991490
Aug 14th, 2018 - a yr ago
I have an issue with Hulu too
Not resolved
Seen by 7 customers so far
Similar issue to 4273 others
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Timeline
GetHuman991490 started working on this issue
Aug 14th, 2018 6:10pm