Contrary to what it says ... it isnt..."fixed"...

GetHuman-toothahe's customer service issue with Hulu from July 2018

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The issue in GetHuman-toothahe's own words
For * years on the *th of every month like clockwork, HULU got money for the monthly bill from PayPal ... now ... July *, ****, the payment was not collected for some reason ... HULU said PayPal wouldn't pay ... well ... it wasn't because of PayPal, I called and they said that HULU had not contacted them for payment ... that they had not recieved a ..."decline notice"... it wasn't my bank ... they said that there is nothing wrong with my card ... "BUT"... of course ... HULU said the problem wasn't on their end, which is insane... since the only other two possibilities were eliminated completely.... and of course ... heaven help you if you try and argue the sanity of your defense with them ... So, they told me to use another card or give them control of my card info ... to bypass PayPal ... (which I prefer to use) ... and when I said ..."NO... they said that they would cancel my subscription, and I was cancelled... Nice going HULU... you give me an option of using PayPal, and then you take that away from me for some strange reason... instead of continuing to have me as a customer, you tell me to leave ... just because I want to use PayPal ...WOW... good business practice ... I guess HULU is chasing away customers these days, which amounts to cutting their noses off to spite their faces...!!!!!

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Hulu

Customer service issue
Reported by GetHuman-toothahe
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 2392 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account

Timeline

GetHuman-toothahe started working on this issue
Jul 5th, 2018 6:01pm
GetHuman-toothahe indicated the issue is not fixed yet.
Jul 7th, 2018 12:46am
GetHuman-toothahe indicated the issue is not fixed yet.
Jul 7th, 2018 12:47am
GetHuman-toothahe indicated the issue is not fixed yet.
Jul 7th, 2018 12:48am
GetHuman-toothahe indicated the issue is not fixed yet.
Jul 7th, 2018 12:48am

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