GetHuman-toothahe's customer service issue with Hulu from July 2018
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The issue in GetHuman-toothahe's own words
For * years on the *th of every month like clockwork, HULU got money for the monthly bill from PayPal ... now ... July *, ****, the payment was not collected for some reason ... HULU said PayPal wouldn't pay ... well ... it wasn't because of PayPal, I called and they said that HULU had not contacted them for payment ... that they had not recieved a ..."decline notice"... it wasn't my bank ... they said that there is nothing wrong with my card ... "BUT"... of course ... HULU said the problem wasn't on their end, which is insane... since the only other two possibilities were eliminated completely.... and of course ... heaven help you if you try and argue the sanity of your defense with them ... So, they told me to use another card or give them control of my card info ... to bypass PayPal ... (which I prefer to use) ... and when I said ..."NO... they said that they would cancel my subscription, and I was cancelled... Nice going HULU... you give me an option of using PayPal, and then you take that away from me for some strange reason... instead of continuing to have me as a customer, you tell me to leave ... just because I want to use PayPal ...WOW... good business practice ... I guess HULU is chasing away customers these days, which amounts to cutting their noses off to spite their faces...!!!!!
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