Can no longer get the service I’m paying for on my tv. NOT a happy customer. And NO it is NOT fixed.

GetHuman-audior's customer service issue with Hulu from May 2018

377 views | 242 similar | 2 following
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The issue in GetHuman-audior's own words
Watch Hulu plus on my Samsung television through my Samsung blu ray player as I have since I joined Hulu several years ago. ... I watch Hulu through Samsung blu-ray DVD player on a Samsung TV, and have for as long as I’ve had Hulu. Suddenly I learn “Hulu plus is no longer compatible with your device, Sorry.” No other info. Please explain. I see no point in continuing to pay for a service I cannot get on my television. I don’t want to watch it on my iPad mini or my cell phone or my desktop computer. It’s pretty much the only TV I watch, so I’m not happy with this at all. I contacted Samsung who told me Hulu plus is under maintenance. Is this true? Why do I have to find this out from another company? Please explain what happened. I don’t really want to cancel, but as I said, if I can’t get it on my TV, what’s the point?
It’s not resolved yet but this site says “fixed”.
Make it possible for me to get the service on my tv without having to buy a new device.
At least * years, steady customer - I pay my bills consistently.
I talked to Samsung. It’s not the tv or the DVD player. It’s Hulu.
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Hulu

Hulu plus
Customer service issue
Reported by GetHuman-audior
May 28th, 2018 - 3 years ago
Fixed
Seen by 377 customers so far
Similar issue to 242 others
2 customers following this
Items needed
Account holder name
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Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account

Timeline

GetHuman-audior started working on this issue
May 28th, 2018 2:08pm
GetHuman-audior indicated the issue is not fixed yet.
May 28th, 2018 3:08pm
GetHuman-audior indicated the issue is not fixed yet.
May 28th, 2018 3:09pm
GetHuman-audior indicated the issue is not fixed yet.
May 28th, 2018 3:13pm
GetHuman-audior indicated the issue is not fixed yet.
May 28th, 2018 3:14pm

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