My mother is the primary user of my account, and I would like to change the birth year...

GetHuman701386's customer service issue with Hulu from May 2018

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The issue in GetHuman701386's own words
My mother is the primary user of my account, and I would like to change the birth year accordingly. Simple, right? WRONG.**Hulu is the only website I have ever encountered that will not allow me to do this. I do not understand why your company would even display the birth-year AT ALL if it cannot be edited. What is the point? Why would I want to edit the birth month and day if I cannot edit the year? **If there is a reason for this, it should be stated clearly. Real people communicate, Hulu. They explain the reasoning behind their choices. Graying out text is not sufficient.**Additionally, I am baffled as to why your "help" page is entirely inaccessible from multiple devices, networks, and browsers. It does not display regardless of external conditions. You can imagine my annoyance when I clicked on the "help" link, only to be taken to a perpetually refreshing glitch.**Not impressed. Why do I pay for your service?
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Hulu

Customer service issue
Reported by GetHuman701386
May 20th, 2018 - 6 mons ago
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GetHuman701386 started working on this issue
May 20th 12:44pm