Before I signed up for this company, many people recommend this company. When I signed...

GetHuman828630's customer service issue with Hughesnet from June 2018

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The issue in GetHuman828630's own words
Before I signed up for this company, many people recommend this company. When I signed up I signed up for almost the fastest WiFi in your options. I do not get that. No more than one device can be used at a time or whatever you’re doing or watching or playing slows down, freezes, stops or like watching movies off amazon, the movie is so pixelated you can’t see the images. It’s also very slow even using one device. On a daily, we use up to *-* devices and because of these issues we can only use one device at a time so I’ve had to make a schedule of who n when someone can use the WiFi. I have done everything that has been suggested from your own reps and tech savvy people. I would like this resolved immediately or I will have to move to a different company.
GetHuman828630 did not yet indicate what Hughesnet should do to make this right.
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Hughesnet

Customer service issue
Reported by GetHuman828630
Jun 28th, 2018 - a yr ago
I have an issue with Hughesnet too
Not resolved
Seen by 3 customers so far
Similar issue to 317 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
Phone number on account
Timeline
GetHuman828630 started working on this issue
Jun 28th, 2018 9:44am