We are trying to get our service moved to zip code *****. Our previous dish was not con...

GetHuman-susandun's customer service issue with Hughesnet from June 2018

Help with my Hughesnet issue
The issue in GetHuman-susandun's own words
We are trying to get our service moved to zip code *****. Our previous dish was not concerted nor was it mounted on our fifthwheel. It did not have a six foot fence around it. It worked great. Now hugesnet is breaching our contract by refusing to install our internet without concrete or a six foot fence. We lost over *** dollars today waiting for the tech and your customer service reps to tell us that they cannot install our service. I clearly explained when I started the process of moving our service that cementing the pole was not an option and being in a fifthwheel made mounting on roof was not possible. No one can seem to give me a reasonable explanation why this is. I just want my internet. Case *********.
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Hughesnet

Customer service issue
Reported by GetHuman-susandun
Jun 14th, 2018 - 9 mons ago
I have an issue with Hughesnet too
Fixed
Seen by 4 customers so far
Similar issue to 270 others
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Timeline
GetHuman-susandun started working on this issue
Jun 14th, 2018 5:11pm
GetHuman-susandun indicated the issue is not fixed yet.
Jun 14th, 2018 8:35pm
GetHuman-susandun indicated the issue is not fixed yet.
Jun 14th, 2018 8:36pm