My dish was mounted on a barn. During the hurricane in August **** the barn was destro...

GetHuman-judyssf's customer service issue with Hughesnet from May 2018

Help with my Hughesnet issue
The issue in GetHuman-judyssf's own words
My dish was mounted on a barn. During the hurricane in August **** the barn was destroyed by a tornado. When the barn was re-built I called to have the dish put back up. This process took almost two months. I finally get someone out and I told the service guy to put the dish back on the barn and he said it would work better on the ground. I continued to tell him that it would not work. When I called to tell Hughes net that I was not getting enough service to run my program. They did a test over the phone. I could not run my server for my business with the amount of service I was receiving. They would not send anyone out. When I finally get someone who would listen they said they would send someone out to move the disk BACK to the barn roof. Of course, this was going to cost another $*** and additional $*** * because it would be considered a new installation AGAIN! I've been paying this company $*** a month for NOTHING!!! And the reinstallation would take anothe *-** days. During all this I found a MUCH better company to service my needs that has GREAT CUSTOMER SERVICE and GREAT INTERNET SPEEDS! Now I'm being told to cancel this service it will cost me $***.**! This company is UNBELIEVABLE!!!!
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Customer service issue
Reported by GetHuman-judyssf
May 24th, 2018 - 8 mons ago
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GetHuman-judyssf started working on this issue
May 24th, 2018 9:34pm
GetHuman-judyssf indicated the issue is not fixed yet.
May 24th, 2018 10:36pm