Download speeds are *.**-*mb*s - Connect - I believe I’m paying for faster speeds

GetHuman-sarrisj's customer service issue with Hughesnet from March 2018

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Help with my Hughesnet issue
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The issue and preferred resolution, in GetHuman-sarrisj's own words:
Connect ... Download speeds are *.**-*mb*s
I believe I’m paying for faster speeds
Providing download speeds I’m paying for
Help with my Hughesnet issue
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Hughesnet

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Customer service issue
Reported by GetHuman-sarrisj
Mar 31st, 2018 - 4 mons ago
I have an issue with Hughesnet too
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Seen by 2 customers so far
Similar issue to 380 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
Phone number on account
Timeline
GetHuman-sarrisj started working on this issue
Mar 31st 4:50pm
GetHuman-sarrisj reviewed the items needed
Mar 31st 4:50pm