Dear support,**We are using the Huawei **** OLT with several multi-port ONU devices...

GetHuman-krisspa's customer service issue with Huawei from August 2018

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The issue in GetHuman-krisspa's own words
Dear support,**We are using the Huawei **** OLT with several multi-port ONU devices* ***) SmartAX******) SmartAX******This issue we are having is that the Huawei engineer has stated that it is not possible for ONU devices to link with each other, meaning devices connect to one ONU device can not see each other devices connect to a different ONU device on the network.**All ONU devices are connected to the **** OLT, and I find it very difficult to believe that devices contacted to a different ONU devices are not able to see each other on the network.**I would like a senior engineer to visit our school (Xi'an Liangjiatan International School) to advise on the situation, and if it is truly impossible for devices to see each other connect through alternate ONUs, then to advise on an alternative solution.**Almost all our school infrastructure is made up of Huawei devices, and has been implemented so the entire school has access to all devices across the network, however, now it seems that this isn't possible.**Please contact me directly on ***-*********** or *****@***.com**I appreciate your support in advance.
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Huawei

Customer service issue
Reported by GetHuman-krisspa
Aug 28th, 2018 - 4 mons ago
I have an issue with Huawei too
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Seen by 3 customers so far
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GetHuman-krisspa started working on this issue
Aug 28th 9:48am
GetHuman-krisspa indicated the issue is not fixed yet.
Aug 28th 9:49am
GetHuman-krisspa indicated the issue is not fixed yet.
Aug 29th 11:34am