Dear support,**We are using the Huawei **** OLT with several multi-port ONU devices...

GetHuman-krisspa's customer service issue with Huawei from August 2018

18 views | 69 similar | 0 following
Help with my Huawei issue
Did that get it fixed?
Waiting to see if GetHuman-krisspa fixed the issue with our suggestion.
The issue in GetHuman-krisspa's own words
Dear support,**We are using the Huawei **** OLT with several multi-port ONU devices* ***) SmartAX******) SmartAX******This issue we are having is that the Huawei engineer has stated that it is not possible for ONU devices to link with each other, meaning devices connect to one ONU device can not see each other devices connect to a different ONU device on the network.**All ONU devices are connected to the **** OLT, and I find it very difficult to believe that devices contacted to a different ONU devices are not able to see each other on the network.**I would like a senior engineer to visit our school (Xi'an Liangjiatan International School) to advise on the situation, and if it is truly impossible for devices to see each other connect through alternate ONUs, then to advise on an alternative solution.**Almost all our school infrastructure is made up of Huawei devices, and has been implemented so the entire school has access to all devices across the network, however, now it seems that this isn't possible.**Please contact me directly on ***-*********** or *****@***.com**I appreciate your support in advance.

GetHuman-krisspa did not yet indicate what Huawei should do to make this right.

How GetHuman-krisspa fixed the problem

We are waiting for GetHuman-krisspa to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Huawei's attention and get better help faster. Tap below to get started.
Having Huawei issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-krisspa fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-krisspa
Aug 28th, 2018 - 3 years ago
Seen by 18 customers so far
Similar issue to 69 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman-krisspa started working on this issue
Aug 28th, 2018 9:48am
GetHuman-krisspa indicated the issue is not fixed yet.
Aug 28th, 2018 9:49am
GetHuman-krisspa indicated the issue is not fixed yet.
Aug 29th, 2018 11:34am