Ordered LumiSource Gripp LED lamp on ******* from Houzz. Confirmation*order...

GetHuman5218018's customer service issue with Houzz from August 2020

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The issue in GetHuman5218018's own words
Ordered LumiSource Gripp LED lamp on ******* from Houzz. Confirmation*order * ****-****-****-****. Confirmation said order would be shipped by ****. Est. delivery ****-****. Fed Ex tracking * ************. When go to Fex Ex Tracking, says shipment was cancelled on **** by sender. My credit card has been charged $**. No lamp. Never shipped. I tried contacting Houzz via email with no response. I want a refund on my credit card. This appears to be fraud on behalf of Houzz. They get the money. I don't get the lamp. Hope you can get the refund to my card. Next step? Attorney general?

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Houzz

Customer service issue
Reported by GetHuman5218018
Aug 31st, 2020 - 6 months ago
I have an issue with Houzz too
Not resolved
Seen by 2 customers so far
Similar issue to 533 others
0 customers following this

Timeline

GetHuman5218018 started working on this issue
Aug 31st, 2020 9:44pm
GetHuman5218018 indicated the issue is not fixed yet.
Sep 1st, 2020 11:01am

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