Due to lack of performance, a refund is in order

GetHuman3091102's Cancel Account issue with Houzz from May 2020

Help with my Houzz issue
The issue in GetHuman3091102's own words
Trying to use what I paid for! ... I’ve tried multiple times to communicate with my account specialist I’ve been a member since January and I’ve not been able to access my account because of technical difficulties and I’m tired of this frustration I want my money back and I need to know who to contact my my rep is Alex Serafin. **I have reached out multiple times to try to get this taken care of now I just want a refund because it’s been absolutely useless and a waste of time please have a management call me regarding this issue thank you
It’s been * month since I opened an account with Houzz and have not been able to use due to technical problem
I want my refund due to Houzz not doing whar I paid for.
Better customer service, they should spend as much time assisting their new clients than selling it to them! Very disappointed!
Multiple times requesting resolution of this to my acct specialist or to escalate this to management have not heard anything this week, and this has been going on since the beginning. I am not faulting Alex, but this has been Time consuming frustrating and not the way that I would want to do business. I’m sure if you were in my situation you would feel exactly the same way!
How GetHuman3091102 fixed the problem

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Houzz

Service of my leads and web profile
Cancel Account issue
Reported by GetHuman3091102
May 21st, 2020 - 9 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 428 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman3091102 started working on this issue
May 21st, 2020 4:28pm
GetHuman3091102 shared this issue with others over email
May 21st, 2020 5:06pm
GetHuman3091102 indicated the issue is not fixed yet.
May 21st, 2020 9:38pm
GetHuman3091102 indicated the issue is not fixed yet.
May 21st, 2020 11:20pm
GetHuman3091102 indicated the issue is not fixed yet.
May 21st, 2020 11:20pm
GetHuman3091102 indicated the issue is not fixed yet.
May 22nd, 2020 12:56pm
GetHuman3091102 indicated the issue is not fixed yet.
May 22nd, 2020 6:18pm

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