I have been trying to get several charges off my account and will dispute each one (PAY...

GetHuman4542423's Overcharge on Account issue with Houzz from March 2020

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The issue in GetHuman4542423's own words
Get credit for ** items that have been charged to my account and get refund for items shipped back * box I paid $**.** never got any response or credit for items sent to me repeatedly. Over $***.** in charges for items I never ordered and ** e mails sent to me saying they couldn't charge my account because something went wrong with my credit card (not true)only to triple charge my account the... ... I have been trying to get several charges off my account and will dispute each one (PAYPAL) I have spent several hours e mailing your company and waiting on the phone for ** minutes just to have customer service tell me that could't help me.I compiled all the information with the exact order numbers and multiple shipments which I had to pay for returns and hav ent received credit. Since the day I placed an order with HOUZZ it has been most frustrating and and unprofessional. I have received more than ** e mails saying you tried to bill my account but it wouldn't go through. Then it went through and shipped items. The items that I. ordered and received are: * Seaside Green Pillow order confirmed **** $**.** X*, Mediterranean Blown Glass lamp ****-****-****-****, and Acrylic Side table clear ***.**.*Your company has overcharged my account and never credited items I didn't receive or box I sent back which I paid $**.**. for shipping.*I have all the charges and will not send in this e mail as this is the *th time I've communicated in this way and got a form letter e mail not helping me put closure non this issue.
This situation has been occurring since **** and I have spent * hours total in stating my case both on phone with ** to ** minute wait to talk to Customer Service and e mailing at least * times with no one reaching out to confirm they were working on this problem . Absolutely the most unprofessional and disorganized company I have ever. dealt with.
Giving me credit on meh account for shipping and return $**.**(I have tracking information) * pillows $$**.** x * $**.** and postage$**.** as well as the charges that have no relevance to what I purchased.**** $***.** Business Supplies, **** $***.** Business Supplies, **** $***.**, **** $***.** Business Supplies, **** $***.** Business Supplies, **** $***.**, *** $***.**, Business supplies, The total amount I was overcharged $*,***.**.
This is the second time I've used HOUZZ but have dealt with other companies that aee owned by them with no problems. Spent over $***.** with this ordered got * items that I liked.
I have spent countless hours on this and will not pay the amount with my credit card and hate to do this but will make sure all the social media sites as well as the owners managers of HOUZZ get the message that customers will nit sit back and let this happen. During this difficult time for everyone I should not be treated this way and the amount that you overcharged me is a rent payment.
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Houzz

Overcharge on Account issue
Reported by GetHuman4542423
Mar 28th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 424 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4542423 started working on this issue
Mar 28th, 2020 2:33pm
GetHuman4542423 indicated the issue is not fixed yet.
Mar 29th, 2020 2:56pm
GetHuman4542423 indicated the issue is not fixed yet.
Mar 31st, 2020 1:33am