IVORY the customer service person who answered one time, told me the chairs I asked her...

GetHuman-jahmayka's customer service issue with Houzz from March 2020

Help with my Houzz issue
The issue in GetHuman-jahmayka's own words
IVORY the customer service person who answered one time, told me the chairs I asked her about would fit under a table I purchased already for my small kitchen.*Turns out, the chairs are not the ones that match the table and they are too wide. **" cannot fit under a table with legs that are **" apart. I tried to cancel but they had shipped it. I said I ws going to "REFUSE DELIVERY" when they arrive because it's HOUZZ CUSTOMER SERVICES FAULT.*The table has chairs that match but I could NOT find a link to them. $***.** for * chairs, that have NOT arrived, and HOUZZ pretends REFUSING DELIVERY is NOT an option. IT IS an option as is calling my CAPITAL ONE VISA and putting in another dispute.*I bought a plant stand that was delivered to the WRONG ADDRESS in Connecticut. I had proof because of the tracking . The seller issued a refund. HOUZZ still has in my profile, REFUND DENIED because I didn't send it back???????? *IT WENT TO A STRANGER IN FAIRFIELD CONNECTICUT and apparently I am purchasing gifts for others in CONNECTICUT.*I want to close my profile down and be done with these fraudsters.*REFUND THE MONEY FOR THE * CHAIRS THAT WILL NOT FIT UNDER THE TABLE and close my profile out.*CONSUMER PROTECTION in Connecticut has been notified with a formal complaint.

GetHuman-jahmayka did not yet indicate what Houzz should do to make this right.

How GetHuman-jahmayka fixed the problem
I bombarded them with logic through their awful messaging system. *I also wrote * bad reviews on various complaint websites * twitter and I made them aware of that in my messages. *I’m driven when they are blatant thieves.*I was sent an RFD * to print out for a **% restocking fee!*They came out of nowhere. *I refused delivery with Fed Ex over the phone. I’ll never touch the package. *I’m never buying from Houzz ever again.
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Houzz

Customer service issue
Reported by GetHuman-jahmayka
Mar 3rd, 2020 - 2 years ago
Fixed
GetHuman-jahmayka shared how to fix
Seen by 12 customers so far
Similar issue to 488 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-jahmayka started working on this issue
Mar 3rd, 2020 3:23pm
GetHuman-jahmayka indicated the issue is not fixed yet.
Mar 4th, 2020 5:19pm
GetHuman-jahmayka indicated the issue is not fixed yet.
Mar 4th, 2020 11:37pm
GetHuman-jahmayka indicated the issue is not fixed yet.
Mar 4th, 2020 11:37pm
GetHuman-jahmayka indicated the issue is not fixed yet.
Mar 5th, 2020 2:26pm
GetHuman-jahmayka confirmed the issue is fixed. Hooray!
Mar 6th, 2020 2:13am

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