For the past many months, we did not know we have a new delivery route people and that...

GetHuman-suzeben's customer service issue with Houston Chronicle from November 2018

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For the past many months, we did not know we have a new delivery route people and that is why out paper began being thrown where we did not want it( which was the northern end of the driveway , not visible from the door, by the street in the dip of the driveway where it would end up in mud and rain ...until I called in ...BUT I have called now about * times in the recent two months, asking that our paper be thrown on the southern end( by the tall hedges) of our circular driveway ( where we can open the door and see it is here) ...HIGH UP into the driveway, nearer the house....I just called again yesterday , because it is still closer to the street ..and this morning it was as close to the street as it could be without being IN the street.... Over these past couple of months after asking for it to be thrown where we like....instead , it has been thrown near the street, ..in the end dip of the driveway where the rain accumulates, (and it has been saturated at times) ....in the grass near the street....on the sidewalk where it is not visible until you walk out to search for it....I am a senior, I would like to be able to open my door and see the paper and easily walk out into the dry driveway to retrieve it PLEASE....why has been communicating this to the deliverer...OR getting them to do it one, been so difficult . We have been subscribers for MANY MANY years. I know as seniors , that we could request it be brought up to our door...we are NOT asking that., and DO NOT want that ....If the delivery person could simply stop a moment so he could toss it up HIGH into that driveway ...nearer where the cars are parked...it would be greatly appreciated ..**** Oceanview Dr , Seabrook ,Tx ***** .... W.Benson
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Houston Chronicle

Customer service issue
Reported by GetHuman-suzeben
Nov 28th, 2018 - 9 mons ago
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GetHuman-suzeben started working on this issue
Nov 28th, 2018 2:06pm