I've always been an Astro fan. However, I watch the games from my house, Why? I am dis...
GetHuman-mezacour's customer service issue with Houston Astros from August 2018
Help with my Houston Astros issue
GetHuman-mezacour's next move: talk to Houston Astros when they open.
Houston Astros's call center is closed now. We will send GetHuman-mezacour a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-mezacour's own words
I've always been an Astro fan. However, I watch the games from my house, Why? I am disable. It is very difficult to get around without assistance. I use a cane around my house. I use a walker if the walking is not too far . However, when I do attend activities that are going to involve using my scooter, I sometimes hesitate because of my needs. I feel th T I am intruding and or getting in the way. My last visit at minute maid was scary and embarrassing. We bought tickets in te TORCHYS AREA. I was in my scooter. My family wanted to bring me down a level . The put me and my scooter inside the portable elevator. The elevator went down but the door would not open . I'm scared of closed quarters. They finally managed to lift the elevator back up. We went to plan B. My son n law and friends carried my scooter downstairs. I was able to sit on my scooter. Those chair are very uncomfortable to me. I am disable. I have nerve damage and arthritis. Today, Friday August **,**** I and my famiky, about ** * come to the game. We buy tickets in the TORCHYS area. I'm in my scooter. I go yo the elevator . There is a young man by the elevator . He informs me the elevator is not working . I go around the opposite side and commence to tell this lady that I need to bring my scooter down . She first said you can't do that . I tell her I've done it before . She rudely replied that she has been working and has never seen me . In fact, she told me everything but call me a liar . I informed her what was the purpose of the elevator? The conversation escalated mainly because she would not listen to me and my explanation . She was very rude . She told me she was going to call the police. Is this the way you treat disabled people ? This lady is black . about *ft *in. This is twice I get into a issue that was not my fault. It was a hurtful feeling to be treated differently. My name is Isidor Meza *** *** **** * *****@***.com
GetHuman-mezacour did not yet indicate what Houston Astros should do to make this right.
I have an issue with Houston Astros too
How GetHuman-mezacour fixed the problem
We are waiting for GetHuman-mezacour to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.