I've always been an Astro fan. However, I watch the games from my house, Why? I am dis...

GetHuman-mezacour's customer service issue with Houston Astros from August 2018

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I've always been an Astro fan. However, I watch the games from my house, Why? I am disable. It is very difficult to get around without assistance. I use a cane around my house. I use a walker if the walking is not too far . However, when I do attend activities that are going to involve using my scooter, I sometimes hesitate because of my needs. I feel th T I am intruding and or getting in the way. My last visit at minute maid was scary and embarrassing. We bought tickets in te TORCHYS AREA. I was in my scooter. My family wanted to bring me down a level . The put me and my scooter inside the portable elevator. The elevator went down but the door would not open . I'm scared of closed quarters. They finally managed to lift the elevator back up. We went to plan B. My son n law and friends carried my scooter downstairs. I was able to sit on my scooter. Those chair are very uncomfortable to me. I am disable. I have nerve damage and arthritis. Today, Friday August **,**** I and my famiky, about ** * come to the game. We buy tickets in the TORCHYS area. I'm in my scooter. I go yo the elevator . There is a young man by the elevator . He informs me the elevator is not working . I go around the opposite side and commence to tell this lady that I need to bring my scooter down . She first said you can't do that . I tell her I've done it before . She rudely replied that she has been working and has never seen me . In fact, she told me everything but call me a liar . I informed her what was the purpose of the elevator? The conversation escalated mainly because she would not listen to me and my explanation . She was very rude . She told me she was going to call the police. Is this the way you treat disabled people ? This lady is black . about *ft *in. This is twice I get into a issue that was not my fault. It was a hurtful feeling to be treated differently. My name is Isidor Meza *** *** **** * *****@***.com
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email: *****@***.com*phone ****-***-****. I tried through your unfriendly person...Can't access tickets forwarded by email from friend! Many thanks! Diane
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Houston Astros

Customer service issue
Reported by GetHuman-mezacour
Aug 10th, 2018 - a yr ago
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GetHuman-mezacour started working on this issue
Aug 10th, 2018 11:30pm
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Aug 12th, 2018 12:42am
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Aug 12th, 2018 12:43am
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Aug 12th, 2018 12:44am
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Aug 12th, 2018 12:46am