I placed an order on **th December which I have paid £*.** next day delivery. However I...

GetHuman-yvonnemd's Cancel Order issue with House of Fraser from December 2019

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The issue in GetHuman-yvonnemd's own words
I placed an order on **th December which I have paid £*.** next day delivery. However I am then informed by e-mail that one of my items is out of stock and my order has been processed. This is an absolute disgrace as this is the only reason I placed the order o the first place. I should have been informed of this and given the chance to cancel my order, but I wasn't. This is absolutely disgusting as the item that is out of stock was the only reason for my order, so no point sending out the other * small things without the main item. I want my order cancelled and I want a full refund ASAP. Don't bother sending the rest of my order out as I will just be sending it back and you will be paying for that as this is your error, not mine. My reference order number is : HOF**************.*Yvonne Mcdonald

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House of Fraser

Cancel Order issue
Reported by GetHuman-yvonnemd
Dec 19th, 2019 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 996 others
0 customers following this

Timeline

GetHuman-yvonnemd started working on this issue
Dec 19th, 2019 1:18am
GetHuman-yvonnemd indicated the issue is not fixed yet.
Dec 19th, 2019 5:33am
GetHuman-yvonnemd indicated the issue is not fixed yet.
Dec 20th, 2019 9:19am
GetHuman-yvonnemd indicated the issue is not fixed yet.
Dec 20th, 2019 9:19am
GetHuman-yvonnemd indicated the issue is not fixed yet.
Dec 20th, 2019 9:19am
GetHuman-yvonnemd indicated the issue is not fixed yet.
Dec 20th, 2019 9:19am
GetHuman-yvonnemd indicated the issue is not fixed yet.
Dec 20th, 2019 9:19am
GetHuman-yvonnemd indicated the issue is not fixed yet.
Jan 8th 7:18pm