HOF ****************Last night I ordered some things at around *pm which I had put in m...

GetHuman-loyweeks's Cancel Order issue with House of Fraser from October 2019

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The issue in GetHuman-loyweeks's own words
HOF ****************Last night I ordered some things at around *pm which I had put in my online basket a few days ago when there was a **% offer on things. When I went to check out of my basket last night ... the prices were still showing the reduced prices. However afterwards I got an email showing that I had been charged full price for the items.*I contacted someone on your live chat this morning who said that the **% off offer had ended some days ago, which is fair enough ... but my shopping basket did not show this, because if it had ... I wouldn’t have placed the order!*I have tried to cancel the order this morning, less than ** hours since I clicked on the submit button ... but have been advised that I can’t cancel my order, because a process has already started. I have been told that I have to wait until I get an email saying that the order is being sent out to a courier and then contact you again to try and stop the order??? Why can’t you just stop the order.. or let the courier know that I do not want this order to be delivered??*My point is that if your system had updated the proper prices on my shopping basket last night ... I wouldn’t have placed the order. Please cancel this order and make sure the package is not sent to the courier. I would like a full refund please.*Many thanks *Louisa Weeks*** Askham Fields Lane*Askham Bryan*York *YO** *PS

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House of Fraser

Cancel Order issue
Reported by GetHuman-loyweeks
Oct 30th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
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GetHuman-loyweeks started working on this issue
Oct 30th, 2019 12:19pm