HOF ****************Last night I ordered some things at around *pm which I had put in m...

GetHuman-loyweeks's Cancel Order issue with House of Fraser from October 2019

Help with my House of Fraser issue
First: share to improve GetHuman-loyweeks's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-loyweeks may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-loyweeks's own words
HOF ****************Last night I ordered some things at around *pm which I had put in my online basket a few days ago when there was a **% offer on things. When I went to check out of my basket last night ... the prices were still showing the reduced prices. However afterwards I got an email showing that I had been charged full price for the items.*I contacted someone on your live chat this morning who said that the **% off offer had ended some days ago, which is fair enough ... but my shopping basket did not show this, because if it had ... I wouldn’t have placed the order!*I have tried to cancel the order this morning, less than ** hours since I clicked on the submit button ... but have been advised that I can’t cancel my order, because a process has already started. I have been told that I have to wait until I get an email saying that the order is being sent out to a courier and then contact you again to try and stop the order??? Why can’t you just stop the order.. or let the courier know that I do not want this order to be delivered??*My point is that if your system had updated the proper prices on my shopping basket last night ... I wouldn’t have placed the order. Please cancel this order and make sure the package is not sent to the courier. I would like a full refund please.*Many thanks *Louisa Weeks*** Askham Fields Lane*Askham Bryan*York *YO** *PS

GetHuman-loyweeks did not yet indicate what House of Fraser should do to make this right.

How GetHuman-loyweeks fixed the problem

We are waiting for GetHuman-loyweeks to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get House of Fraser's attention and get better help faster. Tap below to get started.
Having House of Fraser issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

House of Fraser

Cancel Order issue
Reported by GetHuman-loyweeks
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1992 others
0 customers following this

Timeline

GetHuman-loyweeks started working on this issue
Oct 30th, 2019 12:19pm