I have been advised to get in touch with you regarding a gift card sale which is dated...

GetHuman2954259's customer service issue with House of Fraser from May 2019

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The issue in GetHuman2954259's own words

I have been advised to get in touch with you regarding a gift card sale which is dated **st February **** for the amount of £**.**. I have both the gift card sale receipt and the sales receipt for a French Connection item but I’m not sure whether I have the actual gift card. I have found a plain black card with House of Fraser written in white but I think the current cards have a pink border and therefore I’m not sure whether the one I have found is valid, or even if it has been used. Could I photo the two receipts that I have and email the photo to you, and would it be possible once you receive them for you to send me another gift card in order to purchase the item at your Cheltenham Store.**Just in case the card I do have is the right one, the number is **********.

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House of Fraser

Customer service issue

Reported by GetHuman2954259

May 20th, 2019 - a mon ago

I have an issue with House of Fraser too

Not resolved

Seen by 5 customers so far

Similar issue to 1227 others

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Timeline

GetHuman2954259 started working on this issue

May 20th 3:51pm