I have been advised to get in touch with you regarding a gift card sale which is dated...

GetHuman2954259's customer service issue with House of Fraser from May 2019

Help with my House of Fraser issue
First: share to improve GetHuman2954259's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2954259 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman2954259's own words
I have been advised to get in touch with you regarding a gift card sale which is dated **st February **** for the amount of £**.**. I have both the gift card sale receipt and the sales receipt for a French Connection item but I’m not sure whether I have the actual gift card. I have found a plain black card with House of Fraser written in white but I think the current cards have a pink border and therefore I’m not sure whether the one I have found is valid, or even if it has been used. Could I photo the two receipts that I have and email the photo to you, and would it be possible once you receive them for you to send me another gift card in order to purchase the item at your Cheltenham Store.**Just in case the card I do have is the right one, the number is **********.
GetHuman2954259 did not yet indicate what House of Fraser should do to make this right.
I have an issue with House of Fraser too
How GetHuman2954259 fixed the problem
We are waiting for GetHuman2954259 to fix the problem and share the solution with the rest of us customers.
Please help with my House of Fraser issue
Do you have a customer issue as well?
We can help you get House of Fraser's attention and get better help faster. Tap below to get started.
Having House of Fraser issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

House of Fraser

Customer service issue
Reported by GetHuman2954259
May 20th, 2019 - a mon ago
I have an issue with House of Fraser too
Not resolved
Seen by 5 customers so far
Similar issue to 1227 others
0 customers following this
Timeline
GetHuman2954259 started working on this issue
May 20th 3:51pm