In November I was sent e vouchers to replace old vouchers , I had waited ages to get th...

GetHuman2603573's customer service issue with House of Fraser from March 2019

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The issue in GetHuman2603573's own words
In November I was sent e vouchers to replace old vouchers , I had waited ages to get them and when they were finally sent saw they were e vouchers so I couldn't even spend them in store. *To cut a long story short I have had family issues since October with family members in and out of hospital and a death to deal with so things have been somewhat fraut to say the least.*I finally found time to go on line to spend my vouchers for mothers day only to find they had expired in January!! that's not even three months to expiry! I am appalled and very dissatisfied as it was £** worth.*It is impossible to talk to anyone as all the phone numbers listed on line are no longer working!! This is very poor service on your behalf, to have vouchers that have to be used within two months. *I would like someone to contact me to discuss the matter as not being able to talk to anyone is most frustrating. *I look forward to hearing from you as soon as possible. *Many thanks*Tina Smithers

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House of Fraser

Customer service issue
Reported by GetHuman2603573
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 540 others
0 customers following this

Timeline

GetHuman2603573 started working on this issue
Mar 27th, 2019 1:46pm

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