I placed an order for some Carvala ladies boots in a size * from House of Fraser. When...

GetHuman-natuff's customer service issue with House of Fraser from February 2019

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The issue in GetHuman-natuff's own words
I placed an order for some Carvala ladies boots in a size * from House of Fraser. When I looked online, they were the only retailer to still have a size * in stock as these boots are in the sale. The delivery cost £*.** and the delivery arrived quickly, which I was pleased with. When I tried the boots on they seemed very small, and once I checked, the boots are actually a size ** not a **. I have no way of contacting House of Fraser to arrange a return, as their return policy is for customers to return goods at our own expense, even if it’s the wrong items that were received. I have been on the website and I have tried to call House of Fraser but there is no way of getting in touch with them. I need to return this order for a full refund, including postage costs.
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House of Fraser

Customer service issue
Reported by GetHuman-natuff
Feb 7th, 2019 - 4 mons ago
I have an issue with House of Fraser too
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Seen by 5 customers so far
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GetHuman-natuff started working on this issue
Feb 7th 10:38am