I purchased a handbag in the sale (Therapy Ellen) on the *th December. Over the christm...

GetHuman1921913's customer service issue with House of Fraser from January 2019

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The issue in GetHuman1921913's own words
I purchased a handbag in the sale (Therapy Ellen) on the *th December. Over the christmas period I have used the bag around ten days and the handle has broken. The second handle is about too. I have the receipt but cannot speak to anyone about it as all telephone lines do not connect. I would not expect a handbag to have such a short life span. Can you advise what I should do? I can not get to Oxford street until the **th January. I await your response. Thank you.
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House of Fraser

Customer service issue
Reported by GetHuman1921913
Jan 8th, 2019 - a mon ago
I have an issue with House of Fraser too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1921913 started working on this issue
Jan 8th 1:32pm