Trying to cancel reservations(It ***************), as well as other trouble issues. Whe...

GetHuman5887414's customer service issue with Hotwire from March 2021

Help with my Hotwire issue
The issue in GetHuman5887414's own words
Trying to cancel reservations(It ***************), as well as other trouble issues. When I click on my itinerary link to view details, it sends me back to "enter your email address to see your itinerary". Very frustrating. And when I called and was asked to punch in my billing zip code it came back with "I'm sorry we don't recognize the last f * digits of your payment card" ???? I have waited patiently on hold for ** mins and finally gave up, as there we no updates while I was on hold, saying 'thank you for holding yadayada.....

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Hotwire

Customer service issue
Reported by GetHuman5887414
Mar 25th, 2021 - 2 months ago
Fixed
Seen by 11 customers so far
Similar issue to 325 others
0 customers following this
Items needed
Name
Itinerary number
Phone number
Email address
Billing address

Timeline

GetHuman5887414 started working on this issue
Mar 25th 6:16pm
GetHuman5887414 confirmed the issue is fixed. Hooray!
Mar 25th 10:26pm
GetHuman5887414 confirmed the issue is fixed. Hooray!
Mar 26th 5:49am

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