I had a reservation for a hot deal real and looked really good when I got to the hotel...

GetHuman1539136's customer service issue with Hotwire from November 2018

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The issue in GetHuman1539136's own words
I had a reservation for a hot deal real and looked really good when I got to the hotel it had nothing but prostitutes and drug attics with needles on the floor and I was terrified men were harassing me and I did not wanna stay up that hotel so I went to get a different choice of Maybe hotel's hot wire refunded my money but do not give me a Room I was on hold with them * ..*...*....times and they have me on hold for at least ** minutes and would hang up on me is very rude I had to keep calling they would not give me a manager or supervisor and I actually record all my calls so I have every call from hotwire operators recorded having said that I asked you talk to the manager like I said every time and finally they put me through to someone they said was manager named Taylor or Travis and basically they would not help me out I was stranded I had a Kim to the LA area for the convention center not only I might never been here before I didn't even get to get to my convention on time island felt scared I had panic attacks because I was in a place I've never been and I had no other place to go so hot wire I said to them you don't care what happens you don't care to come me you don't care that you have a reputation with AA crack house at what night and you're treating me like I'm the person who should be screwed I'm very disappointed and I've never wanted to make about review but because I was lie to cause I know she was not a customer service rep add I will be calling an attorney because if she was lying she was doing and present the vagum of course data and I don't find that funny at all would really also when I called they were laughing at me on the line I have every call recorded every witch doctor a are stated to the manager which I doubt that that was and basically told me I was screwed and it is disgusting I will also be making a report with this date Attorney General and a Better Business Bureau and consumer affairs because of the way I was treated and I went online to your guises reviews seems like they do this to everybody shame on you how are shame you should be out of business sorry if some of the words are wrong I did a talk text thank you

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Hotwire

Customer service issue
Reported by GetHuman1539136
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 793 others
0 customers following this

Timeline

GetHuman1539136 started working on this issue
Nov 11th, 2018 6:45am

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