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The issue in GetHuman-snowdesa's own words
I got one of your hot rate hotels recently and I wasn't satisfied at all it was supposed to be a * star hotel and I don't know where or how u came up with that but you really should check into the hotels a little better this is the second and last time I will ever use your service on both occasion I didn't receive what I paid for and some hotel u have on are lucky to be * star hotels and that's not what your star rating claims
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