Dispute charge: Hot Wire $***.****To Whom It May Concern, I am disputing the above char...

GetHuman-bobrappu's customer service issue with Hotwire from August 2018

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The issue in GetHuman-bobrappu's own words
Dispute charge: Hot Wire $***.****To Whom It May Concern, I am disputing the above charge from Hot Wire for the following reasons.** Hot Wire did not disclose the terms of this rental contract nor made me aware that there could be any additional charges to me from the supplied rental company that is Dollar*Thrifty. * I paid Hot Wire there nonrefundable fee and ended up with an additional $***.** charge on my bank card for “out of state fee”.**If they would have disclosed that this fee could have been charged, I would not have given them the money in the first place and looked for an alternate rental company.**I feel this type of practice is neither ethical nor truthful and should not be allowed. I was taken by hot wire and after speaking with a supervisor how would only give me her first name of Vinca and said” that she was the top person in charge for escalation,” and offered no refund of my fee or additional costs.**Thank you for your prompt attention to this mater I look forward to having it resolved with all my confidence in your company.**Feel free to call or email me with any questions.**Sincerely, **Robert Rappucci***Phone: ***-***-*****Email: *****@***.com

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Customer service issue
Reported by GetHuman-bobrappu
Aug 28th, 2018 - 3 years ago
Seen by 39 customers so far
Similar issue to 584 others
0 customers following this
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GetHuman-bobrappu started working on this issue
Aug 28th, 2018 4:39pm
GetHuman-bobrappu indicated the issue is not fixed yet.
Aug 28th, 2018 4:53pm
GetHuman-bobrappu indicated the issue is not fixed yet.
Aug 31st, 2018 6:27pm

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