Hello,*so I tried to find the right number for my problem but it was always the wrong n...

GetHuman-vivienr's customer service issue with Hotwire from July 2018

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The issue in GetHuman-vivienr's own words
Hello,*so I tried to find the right number for my problem but it was always the wrong number.*So I booked almost a week ago a vacation package on your side and added a Bimini day trip. **So my sister and I wanted to go to that trip we went with the bus the port and wanted to check-in.*So the websites told me that we have to bring our passports and so we did (we are from Germany and have German passports).*At the check in they told us that just my sister could go because she has a esta visa. I am here for a student exchange year and have a *-j visa in my passport. *But as I showed them my papers they told me I can’t go because I need the stamp on my Formular if I don’t have it I couldn’t come back into the United States. *So of course we stayed in Miami, but now I payed more then ***$ and I wanted to asked about a refund. *I already talked with the local agency gray line Miami and with expida and everyone is telling me I have to call a other agency. *So now they told me i have to talk with you, because I booked the hole trip on your side. **We really wanted to go Bimini, and we were really excited about it, but now it’s a little bit sad. So I hope you can help me with my problem.**Best regards,

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Customer service issue
Reported by GetHuman-vivienr
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 370 others
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GetHuman-vivienr started working on this issue
Jul 7th, 2018 2:29pm