Hello,*so I tried to find the right number for my problem but it was always the wrong n...

GetHuman-vivienr's customer service issue with Hotwire from July 2018

32 views | 370 similar | 0 following
Help with my Hotwire issue
First: share to improve GetHuman-vivienr's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-vivienr to get a Hotwire rep on the line!
Always use the GetHuman Phone to call Hotwire. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-vivienr may need:
Name, Itinerary number, Phone number, Email address, and Billing address
The issue in GetHuman-vivienr's own words
Hello,*so I tried to find the right number for my problem but it was always the wrong number.*So I booked almost a week ago a vacation package on your side and added a Bimini day trip. **So my sister and I wanted to go to that trip we went with the bus the port and wanted to check-in.*So the websites told me that we have to bring our passports and so we did (we are from Germany and have German passports).*At the check in they told us that just my sister could go because she has a esta visa. I am here for a student exchange year and have a *-j visa in my passport. *But as I showed them my papers they told me I can’t go because I need the stamp on my Formular if I don’t have it I couldn’t come back into the United States. *So of course we stayed in Miami, but now I payed more then ***$ and I wanted to asked about a refund. *I already talked with the local agency gray line Miami and with expida and everyone is telling me I have to call a other agency. *So now they told me i have to talk with you, because I booked the hole trip on your side. **We really wanted to go Bimini, and we were really excited about it, but now it’s a little bit sad. So I hope you can help me with my problem.**Best regards,

GetHuman-vivienr did not yet indicate what Hotwire should do to make this right.

How GetHuman-vivienr fixed the problem

We are waiting for GetHuman-vivienr to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hotwire customer problems.
How Do I Cancel My Hotwire Reservation?How Do I Book a Flight for a Minor Traveling Alone on Hotwire?
Do you have a customer issue as well?
We can help you get Hotwire's attention and get better help faster. Tap below to get started.
Having Hotwire issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vivienr fixes it.
This email address isn't valid

Hotwire

Customer service issue
Reported by GetHuman-vivienr
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 370 others
0 customers following this

Timeline

GetHuman-vivienr started working on this issue
Jul 7th, 2018 2:29pm