I would like to know what the policy is for ** hour refunds

GetHuman818179's customer service issue with Hotwire from June 2018

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The issue in GetHuman818179's own words
The problem: I would like to know what the policy is for ** hour refunds
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Hotwire

Customer service issue
Reported by GetHuman818179
Jun 25th, 2018 - 4 mons ago
I have an issue with Hotwire too
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GetHuman818179 started working on this issue
Jun 25th 2:41pm