I would like to know what the policy is for ** hour refunds

GetHuman818179's customer service issue with Hotwire from June 2018

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The issue and preferred resolution, in GetHuman818179's own words:
The problem I ran into: I would like to know what the policy is for ** hour refunds
I trust that Hotwire will make this right and come up with a resolution that is fair.
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Hotwire

Customer service issue
Reported by GetHuman818179
Jun 25th, 2018 - 2 mons ago
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Timeline
GetHuman818179 started working on this issue
Jun 25th 2:41pm