Our rental car experience has been ridiculous. Waited ** minutes at the airport for the...

GetHuman706374's customer service issue with Hotwire from May 2018

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Our rental car experience has been ridiculous. Waited ** minutes at the airport for the shuttle. Paid for ez toll pass but found out after we left it wasn’t in the car even though the employee told us the car had it. Went back the next morning and they gave us another car - it smelled like smoke and we found out too late the ez pass box is empty. So we’ve been paying all the tolls. Also the guy charged us for extra insurance without asking us if we wanted it. Please advise what we can do.*Confirmation * **********
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Hotwire

Customer service issue
Reported by GetHuman706374
May 21st, 2018 - 6 mons ago
I have an issue with Hotwire too
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Seen by 3 customers so far
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Timeline
GetHuman706374 started working on this issue
May 21st 11:54pm