I recently booked a hotel and there were two problems: *) I clicked on the $** travel i...

GetHuman-hemsleyr's customer service issue with Hotwire from May 2018

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The issue in GetHuman-hemsleyr's own words
I recently booked a hotel and there were two problems: *) I clicked on the $** travel insurance that enables me to cancel the reservation. However, it didn't process. *) the advertised discount was **% off of $***. However, the hotel I got doesn't have a room more expensive than $***.**--making the discount only **% discount. If I knew that was the discount, then I wouldn't have booked it in the first place. I'm wondering if I can *) get the insurance I tried to purchase processed or *) get switched to a hotel with the appropriate discount in the same general area.
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Hotwire

Customer service issue
Reported by GetHuman-hemsleyr
May 14th, 2018 - 10 mons ago
I have an issue with Hotwire too
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Seen by 2 customers so far
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GetHuman-hemsleyr started working on this issue
May 14th, 2018 5:21pm