We bought our daughter a Hotpoint tumble dryer, Aquarius, model TCHL ***, *K as a Chris...
GetHuman1678377's customer service issue with Hotpoint from December 2018
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The issue in GetHuman1678377's own words
We bought our daughter a Hotpoint tumble dryer, Aquarius, model TCHL ***, *K as a Christmas present from AO.com on the **********. We did not give it to her until Christmas Day and she didn't start to use it until January ****. It has now stopped working. She puts her washing out on the line when she can so it is not used constantly. It stopped working a couple of weeks ago now and we have had * people look at it and tell us they can't mend it as it needs resetting and only hotpoint can do this, we have been told that it will cost about £*** to have hotpoint come out and reset it. We were also told by the * repair guys that this is a common fault with hotpoint. I think this is diaobolical. I always bought hotpoint previously on the good name, but my daughter cannot afford to have it repaired as she has already paid out to have * independent service engineers to look at it. Unfortunately my daughter is not one for registering goods or taking out insurance on these things. As the tumbledryer is less than a year old i would not expect this to breakdown already. I would like this matter resolved by hotpoint and an engineer to come out and reset the machine asap without a charge. If this matter is not resolved i will be taken it further.*Mrs Tracey Cook
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