Hotpoint Washing machine D and G INDESIT plan RHB******* model no *******Refund of part...

GetHuman1170553's customer service issue with Hotpoint from September 2018

Help with my Hotpoint issue
The issue in GetHuman1170553's own words
Hotpoint Washing machine D and G INDESIT plan RHB******* model no *******Refund of part required**On ** August an engineer fitted a new drum to the above machine.He also fitted a new door seal and for this he charged me forty pounds.**On reflection I believe I should not have paid this and request an immediate refund of the forty pounds.**On ** August I spoke to your customer services who gave me an email address to contact I got no reply to the fist email and no reply to the second email. I contacted customer services last Friday who gave me another email address and then I received an automated reply giving me a link to use to make contact.This did not work and I have now resorted to Live Chat.**I am very frustrated and very annoyed at your Customer Service or should I say lack of service.**I see no reason why I should have paid forty pounds as the machine had a five years guarantee for parts and I had the additional security of the D and G insurance policy.**I would appreciate your early response.**Mrs M Dawson. * Bernard Terrace. Pelton Fell Chester le Street DH* *RD
GetHuman1170553 did not yet indicate what Hotpoint should do to make this right.
I have an issue with Hotpoint too
How GetHuman1170553 fixed the problem
We are waiting for GetHuman1170553 to fix the problem and share the solution with the rest of us customers.
Please help with my Hotpoint issue
Do you have a customer issue as well?
We can help you get Hotpoint's attention and get better help faster. Tap below to get started.
Having Hotpoint issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Hotpoint email you?
This email address isn't valid

Hotpoint

Customer service issue
Reported by GetHuman1170553
Sep 20th, 2018 - 6 mons ago
I have an issue with Hotpoint too
Fixed
Seen by 1 customer so far
Similar issue to 46 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman1170553 started working on this issue
Sep 20th, 2018 1:50pm
GetHuman1170553 indicated the issue is not fixed yet.
Sep 20th, 2018 1:51pm