Hotmail Customer Service Issues

Archive 19

The following are issues that customers reported to GetHuman about Hotmail customer service, archive #19. It includes a selection of 20 issue(s) reported July 25, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently having trouble accessing my Hotmail account. I work at Canada Visa Express, where we handle IRCC applications and create client accounts. One of the accounts we created was for Pooja Sapkota for a home care childcare provider application with the following employer details: Employer: Tim Kusch Email: [redacted] Password: Passcode2020 The application was submitted on October 05, [redacted], with the application number E001969***. Unfortunately, the password is no longer working, and the employee who set up the account has left the company without leaving their contact information. I can provide Pooja Sapkota's date of birth as [redacted]-11-19. It is crucial to regain access to this account as IRCC may need to contact us through this email address. If we cannot provide them with necessary information, it might lead to the rejection of the application. I would greatly appreciate any assistance in resolving this matter.
Reported by GetHuman7663422 on الإثنين ٢٥ يوليو ٢٠٢٢ ١٤:٥٧
I am attempting to resolve an issue with my daughter's locked Apple iPhone due to a suspected iCloud account hack. The iCloud account now shows a @hotmail address that no one can access. To unlock the iPhone, we need access to this unknown hotmail account. We have tried sending codes to the email but to no avail. I doubt the legitimacy of this account but attempted to create it to find out it's in use. How can I verify if it's a legitimate Microsoft server account and reset the password for it? Contact me at [redacted] if more information is needed, as I may show up on Microsoft servers as [redacted] or [redacted] If exchanging messages won't fix this, I'm happy to call and discuss further.
Reported by GetHuman7710815 on الثلاثاء ٩ أغسطس ٢٠٢٢ ٢٢:٢٩
I need help accessing my old Hotmail account that I haven't used in over ten years. Despite remembering some details, I struggle to provide specific information due to the lengthy period of inactivity. I can vaguely recall received emails but am uncertain about sent ones. While I remember a possible password, I didn't encounter the security questions I set up during the account's creation. Additionally, the system no longer seems to be directly through Hotmail. When selecting the location I used the account in, none match my hometown accurately. I've tried entering old passwords but worry if these failed attempts could negatively impact the recovery process. I am unsure how to proceed to recover my account under these circumstances.
Reported by GetHuman-laerkeba on الإثنين ١٥ أغسطس ٢٠٢٢ ١٦:٠٢
Subject: Delivery Issue Assistance Request Dear Sir or Madam, I would appreciate your help in resolving the error message shown below to reactivate my customer. Thank you in advance for your assistance. Best regards, Yvonne Meffert ------Original Message------ From: mail system at mail.caterhamcars.eu I regret to inform you that your message was undeliverable to the recipient(s) listed. The details are provided below. For further support, please contact the postmaster and include this error report. Please feel free to remove your own text from the returned message attached. Thank you.
Reported by GetHuman7757334 on الجمعة ٢٦ أغسطس ٢٠٢٢ ١٠:٤٧
Dear Sir, My name is VIJAY SINHA MEHTA, 81, from India. Hackers have compromised my hotmail account [redacted], sending unauthorized messages to my contacts in the past couple of days. Despite my attempts to change passwords, the issue persists. I have filled out the Microsoft recovery form twice but struggled to provide the required details due to memory issues linked to my age. If necessary, I can send you my National Identity Card or be contacted at +91 [redacted] for verification via phone or OTP to regain access to my email. I have shared my son's email below for further communication. Your prompt attention to this matter is greatly appreciated.
Reported by GetHuman-shersinh on الأربعاء ٣١ أغسطس ٢٠٢٢ ٠٦:٥٤
Last year, I shared about being scammed by someone regarding an art order. I reported the incident to the police. Recently, I discovered that the scammer is using my name, a fake hotmail account, and my Aadhaar number to target other artists. I want to clarify that I don't have a hotmail account, I don't commission art from unfamiliar artists, and I have a dedicated team. Just to note, I do not live in the UK either. I have taken steps to report this fraudulent activity and urged the affected artists to do the same to the police and cybercrime authorities. I caution all artists to be wary of orders from unknown individuals or email addresses. If you receive any suspicious emails from my name, please verify with me directly through messenger. Please spread the word to your network of artists for awareness. #KolkataPolice #KolkataPoliceCommissioner #cybercrimehelpline #CyberCrimeInvestigation #CyberCrimeAlert
Reported by GetHuman-sunitikh on الخميس ٨ سبتمبر ٢٠٢٢ ١٦:٢٧
I've won accounts which I've lost access to, one on Hotmail and another one dating back to about 18 years ago. Since I moved to Indonesia, many of my accounts are tied to those emails, and I desperately need to regain access. While I was still in Indonesia, I had managed to get into some of my accounts on a few devices, but I have since forgotten the login information and have been locked out for months. Microsoft's automated email recovery process hasn't been much help, and I am at a loss on what to do next. I've attempted the recovery process numerous times without any success.
Reported by GetHuman7794679 on الجمعة ٩ سبتمبر ٢٠٢٢ ١٢:٢٦
I am frustrated with the Hotmail website's recovery process. I have two emails with only slight variations in the numbers, one for main use and the other for junk mail. When trying to recover the password for my junk mail account, I was directed to my main email for verification. However, when I am not logged into my main account, I face a loop of being prompted to secure my account without being able to access my recovery code. Clicking on alternative options like not having access to the specified emails or having a code is unhelpful as I need to be logged in to retrieve the code or contact support. Unfortunately, even reaching out to Hotmail support seemed impossible as the process led me in circles back to the same blocked login page. The frustrating situation with no resolve has left me unable to access either of my accounts.
Reported by GetHuman-wouterde on السبت ١٧ سبتمبر ٢٠٢٢ ١٢:٢٦
Good morning! I am hoping to regain access to my "[redacted]" account. I have attempted to recover it multiple times without success as I have forgotten the details I originally used when registering. It has been quite some time since I last accessed this account. Unfortunately, I did not provide accurate information when filling out the account recovery form, which was my mistake. I kindly request your assistance in helping me recover and access my original Hotmail account. Thank you to all for your help in advance.
Reported by GetHuman-leyabdaz on الجمعة ٣٠ سبتمبر ٢٠٢٢ ١٣:٢٤
Many years ago, I created an email account [redacted] Eventually, I needed a more professional address, leading me to create a new email that I've used for over 20 years. Around [redacted], I tried to delete the first account nene_bocadillo, but I couldn't. I stopped using it, hoping Hotmail would delete it automatically. Additionally, I changed the security questions and answers to ones involving lots of "0"s that I can't recall. Unfortunately, I forgot my Samsung account is linked to that old email. To make changes, I must access the nene_bocadillo email. I've tried reaching out to Microsoft for help to regain access to the email, but have had no luck so far.
Reported by GetHuman7860351 on الأربعاء ٥ أكتوبر ٢٠٢٢ ١٩:٣٦
I am having trouble accessing my Hotmail email account. I have the password, but my recovery phone number was lost with my old phone. I need to open my mailbox to work, but the login system on my new cellphone is not accepting my password. My email address is [redacted], and my name is Rudi van den Vonder. I was born on May 9, [redacted]. I also have a Gmail account under the addresses [redacted] and [redacted], but I am unable to log in. It's frustrating not being able to access my old email account after all these years.
Reported by GetHuman-vandenvo on الجمعة ٧ أكتوبر ٢٠٢٢ ٠٨:٥٥
I recently created a new email, [redacted], for my new business venture. However, I am struggling to access it as I keep receiving a "wrong password" message and cannot reset it due to "insufficient information provided." Although I haven't sent any emails with this account yet, I have used it to create social media profiles like Instagram and TikTok. This issue is causing me trouble as I have already publicized the email on these platforms, and being unable to access it means starting over and potentially losing the ideal business name email address. Any guidance on how to resolve this would be greatly appreciated. Thank you.
Reported by GetHuman7876806 on الأربعاء ١٢ أكتوبر ٢٠٢٢ ٢٠:٥٠
I have been trying to email the address [redacted] with no response. I recently learned that the account owner has passed away, and since no one is likely to be using it, I would like to confirm if it is still active. I am Mamie Bailey, and the account I use is [redacted] We were longtime neighbors before they relocated to Florida. I am concerned about the account's security and the risk of identity theft if it remains unattended. Thank you.
Reported by GetHuman7885637 on الإثنين ١٧ أكتوبر ٢٠٢٢ ٠٤:٤٥
My email has been hacked from Russia. The address is [redacted] I'm unable to change my password because my mobile number, linked to the account, is not receiving OTP messages from Hotmail/Microsoft. Although I've provided another number, it could take up to a month for the password change approval. Every day, I'm receiving messages from Microsoft stating that someone from Russia has accessed my account, along with unnecessary reply emails. Please take action. --- Subject: Microsoft account unusual sign-in activity Microsoft account Unusual sign-in activity We have detected something unusual about a recent sign-in to the Microsoft account [redacted] Sign-in details Country/region: Russia/Moscow IP address: [redacted].[redacted].77 [redacted] Date: Sun, 06 Nov [redacted] 02:04:31 +[redacted] Platform: Windows 10 Browser: Firefox A user from Russia/Moscow just logged into your account from a new device. If this wasn't you, please report the user. If this was you, we'll trust similar activity in the future. Report The User
Reported by GetHuman-josmj on الأحد ٦ نوفمبر ٢٠٢٢ ١٨:٥٨
Hello! I am Tracy Ann Parker, and I have been living at 8 West View, Costhorpe, Worksop, Notts S81 9RA for approximately 16 years. My hotmail account, [redacted], which I have had for 10 to 12 years, has been deactivated or blocked. I am struggling to reactivate it as the automated system is asking for specific details that I don't remember after all these years. I have numerous apps and accounts linked to this email such as PayPal, eBay, Facebook, and more. I have tried to unlock it using my husband's inactive email as the only verification choice I have. I need help to regain access to my email as it holds many important connections and accounts. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman7939063 on الأربعاء ٩ نوفمبر ٢٠٢٢ ١٦:٤٥
One of my primary emails, which I have had for over 15 years, is currently locked. I am seeking assistance to regain access to it. This email contains important accounts such as Blizzard, EA Games, and Facebook, among others. I have tried multiple times to recover it through the automated system, but the information provided was deemed insufficient. Despite being certain that my passwords are correct, I cannot remember the security question from when I originally set it up as a preteen. This has been an ongoing issue for a couple of months now, and it is frustrating as my main means of communication. I do have a secondary email that I utilize for work and personal matters, but not having access to my main email poses a significant inconvenience. If necessary, I can provide additional details to verify my ownership of the email "[redacted]" If needed, an IP address trace could also confirm that I am the legitimate owner of the account, highlighting my consistent location over the years and previous logins.
Reported by GetHuman7948288 on الإثنين ١٤ نوفمبر ٢٠٢٢ ٠٠:٤٣
I am having trouble accessing my Hotmail account, which I created many years ago. I cannot recall any of my security questions from that time. I can remember basic details like my name, date of birth, and the second email address linked to the blocked account, but apparently, this is not enough information to regain access. The account is important as I receive crucial information like phone bills through it. I am frustrated because this is the first time I've encountered issues since Hotmail transitioned to Outlook. It seems Outlook has more bugs than it should for a forced change. I am disappointed with the new service. I need assistance from someone at Microsoft to help me access my account as the provided methods are not working for me. I have tried the available options without success. I trust Hotmail and have never had problems until now, and the switch to Outlook has caused me to be locked out of my account. If anyone can provide assistance, I would greatly appreciate it.
Reported by GetHuman-gokuve on الأحد ٢٠ نوفمبر ٢٠٢٢ ٢١:٢٨
I am currently attempting to recover my email account [redacted], which I have had for over 20 years. It used to be associated with the phone number [redacted]. Unfortunately, I was incarcerated three years ago, causing my phone to be disconnected. Even though I remember my email address, password, and some old password variations, I am struggling to regain access. I do not remember the answer to a question from 20+ years ago, and I may have misspelled a word without a capital letter. I possess various forms of identification like my driver's license, birth certificate, and passport to verify my identity. I receive emails from Kylie Fullerton, [redacted], and [redacted], as I used to forward work-related emails to myself. The last time I accessed the account was around February [redacted] while at Centrelink. The phone number provided is accurate, and the passwords I used include Boss2016 and forgiveness84. I urgently require access to this account as it is linked to important services like MyGov and ATO, among others.
Reported by GetHuman7985201 on الثلاثاء ٢٩ نوفمبر ٢٠٢٢ ٠٦:٢٩
Alguien ha accedido a mi cuenta de Hotmail y ha cambiado la contraseña. También ha vinculado su propia cuenta, evitando que pueda recuperarla al seleccionar "olvidé mi contraseña". Tengo cuentas importantes como Xbox y Microsoft, pero ya no puedo acceder a ellas. He intentado contactar previamente sin éxito. ¿Me podrían ayudar a resolver este problema?
Reported by GetHuman-nartt on السبت ٣ ديسمبر ٢٠٢٢ ١٥:٢٠
I am having trouble accessing my account as they are asking for verification due to suspicious activity on my Microsoft account, [redacted] They want to ensure my security and have asked me to verify my identity and change my password. However, this is preventing me from accessing my Facebook account as well. I have tried to follow the steps provided, but I am unable to open my Facebook account. I really need to regain access to my Facebook account.
Reported by GetHuman-shadyno on الأربعاء ٧ ديسمبر ٢٠٢٢ ١١:١٦

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