I set an account for my mother in law to receive RSVP's for her wedding, though when tr...

GetHuman2950592's Account Access issue with Hotmail from May 2019

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Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2950592's own words
I set an account for my mother in law to receive RSVP's for her wedding, though when trying to access the account she entered the password incorrectly and blocked the account. When we filled in all the forms to recover the account answering all the questions she received an email that it didn't not confim her identity and would not unblock th account. We need access to that account as that is her guest list. We have not used it for anything eels.
GetHuman2950592 did not yet indicate what Hotmail should do to make this right.
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Hotmail

Account Access issue
Reported by GetHuman2950592
May 19th, 2019 - a mon ago
I have an issue with Hotmail too
Not resolved
Seen by 1 customer so far
Similar issue to 4115 others
0 customers following this
Timeline
GetHuman2950592 started working on this issue
May 19th 9:03pm