Several attempts to gain access to my wife's account yet all the recovery emails come b...

GetHuman1912340's customer service issue with Hotmail from January 2019

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The issue in GetHuman1912340's own words
Several attempts to gain access to my wife's account yet all the recovery emails come back that the account can not be verified. We have moved from Spain to England and now to Florida and for some reason the Hotmail's email account locked out her account of *****@***.com and we really need to access this account for two recent job offers which she applied for. This issue was not with her having the wrong password as it was set to the phone it was for Hotmail's security reasons that we can't access. *Please help to correct this issue!
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Hotmail

Customer service issue
Reported by GetHuman1912340
Jan 7th, 2019 - a mon ago
I have an issue with Hotmail too
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Seen by 2 customers so far
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Timeline
GetHuman1912340 started working on this issue
Jan 7th 5:41am