Hi, this is Sue. I'm a hotmail.com customer for over ** years. On * occasions in the pa...

GetHuman-guosue's customer service issue with Hotmail from November 2018

4 views
 | 
2108 similar
 | 
0 following
Help with my Hotmail issue
First: share to improve GetHuman-guosue's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-guosue's next move: go to the Hotmail help center.
Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-guosue will want to follow the link below to head to their help center. We will check on GetHuman-guosue later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-guosue may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-guosue's own words
Hi, this is Sue. I'm a hotmail.com customer for over ** years. On * occasions in the past week days, my email access was blocked. While I was trying to change my pass word, I was given a series of twisted letters, then asked for a recovery email address for a code. After that a form of detailed personal information appeared, including name, phone, address, birthdate, even credit card number. Though I didn't send in the partially filled out form, they succeeded with my other email address. * days ago, I received another email massage, with a "Tax Invoice" of the purchase of an Apple product, bought in an Apple Store. I called the Apple Store office, and it proved to be a fake purchase. **Is it possible to find out who did it? I hope more protection measures would be adopted to prevent identity theft from happening again.**Sincerely,**Sue
GetHuman-guosue did not yet indicate what Hotmail should do to make this right.
I have an issue with Hotmail too
How GetHuman-guosue fixed the problem
We are waiting for GetHuman-guosue to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotmail's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Hotmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-guosue fixes it.
This email address isn't valid

Hotmail

Customer service issue
Reported by GetHuman-guosue
Nov 30th, 2018 - 6 mons ago
I have an issue with Hotmail too
Not resolved
Seen by 4 customers so far
Similar issue to 2108 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-guosue started working on this issue
Nov 30th, 2018 5:01pm