Hi, this is Sue. I'm a hotmail.com customer for over ** years. On * occasions in the pa...

GetHuman-guosue's customer service issue with Hotmail from November 2018

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The issue in GetHuman-guosue's own words
Hi, this is Sue. I'm a hotmail.com customer for over ** years. On * occasions in the past week days, my email access was blocked. While I was trying to change my pass word, I was given a series of twisted letters, then asked for a recovery email address for a code. After that a form of detailed personal information appeared, including name, phone, address, birthdate, even credit card number. Though I didn't send in the partially filled out form, they succeeded with my other email address. * days ago, I received another email massage, with a "Tax Invoice" of the purchase of an Apple product, bought in an Apple Store. I called the Apple Store office, and it proved to be a fake purchase. **Is it possible to find out who did it? I hope more protection measures would be adopted to prevent identity theft from happening again.**Sincerely,**Sue
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Customer service issue
Reported by GetHuman-guosue
Nov 30th, 2018 - 6 mons ago
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GetHuman-guosue started working on this issue
Nov 30th, 2018 5:01pm