Hi. Today I tried to log into my Hotmail account as usual. But instead of letting me in...

GetHuman-howkhang's customer service issue with Hotmail from August 2018

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Help with my Hotmail issue
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Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-howkhang will need to dig through the advice provided by Hotmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-howkhang can let us know if they help or not.
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The issue in GetHuman-howkhang's own words
Hi. Today I tried to log into my Hotmail account as usual. But instead of letting me into my account, I received a message saying: it looks like someone else might be using your account. I clicked next and tried to verify it. It only gave me two verification option, which is sending a code to my phone or the other option saying "I don't have these anymore". Now the problem with the phone number code is that I got a new phone number, which means I don't have the old phone number that I registered so I couldn't get the verification code. I tried the other option and I am very sure that I filled in the validation form correctly, but it still says that I have insufficient information. I am able to provide you my old phone number as well as the new number for verification purposes. My email address is: *****@***.com. My alternate email address is: *****@***.com. I am very frustrated with your verification methods, there is always the possibility that we can change our phone number anytime. Since you have only this verification method, are you telling us that everyone who switched numbers are supposed to have their hotmail account banned forever? Please look into this issue ASAP as there are many important stuff that I have registered with this email.

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Hotmail

Customer service issue
Reported by GetHuman-howkhang
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 1003 others
0 customers following this
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Timeline

GetHuman-howkhang started working on this issue
Aug 25th, 2018 6:39pm
GetHuman-howkhang indicated the issue is not fixed yet.
Aug 26th, 2018 12:29am
GetHuman-howkhang indicated the issue is not fixed yet.
Aug 26th, 2018 12:30am
GetHuman-howkhang indicated the issue is not fixed yet.
Aug 26th, 2018 12:30am

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