I can't access my hotmail address because I forgot the password I have tried resetting...

GetHuman-devineda's customer service issue with Hotmail from August 2018

Help with my Hotmail issue
The issue in GetHuman-devineda's own words
I can't access my hotmail address because I forgot the password I have tried resetting online but was told I didn't provide enough information I desperately need to gain access I am in the middle of a unfair dismissal case and have attachments I need also I have personal photographs and receive my gas bill etc I am not happy I have been denied access for * days now even after filling in all the online forms fully and correctly my email is this is not only causing me great distress, time and possibly a lot of money ******@***.com
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Customer service issue
Reported by GetHuman-devineda
Aug 23rd, 2018 - 4 mons ago
I have an issue with Hotmail too
Fixed
Seen by 10 customers so far
Similar issue to 978 others
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Timeline
GetHuman-devineda started working on this issue
Aug 23rd 6:20pm
GetHuman-devineda indicated the issue is not fixed yet.
Aug 24th 6:57am
GetHuman-devineda indicated the issue is not fixed yet.
Aug 25th 9:21am
GetHuman-devineda indicated the issue is not fixed yet.
Aug 25th 9:22am
GetHuman-devineda indicated the issue is not fixed yet.
Aug 27th 7:58am