My ** year old mother has access to her *****@***.com on her Samsung galaxy but has no...

GetHuman976156's customer service issue with Hotmail from August 2018

830 similar
0 following
Help with my Hotmail issue
First: share to improve GetHuman976156's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman976156's next move: go to the Hotmail help center.
Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman976156 will want to follow the link below to head to their help center. We will check on GetHuman976156 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman976156 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman976156's own words
My ** year old mother has access to her *****@***.com on her Samsung galaxy but has no clue what the password is. My ** year old father set up the back up address on an email account that either a) doesn't exist anymore, b) he doesn't remember the password, or most likely c) both. **She would like to be able to forward emails to a fresh gmail account, but again, we don't know the password. I've tried twice to answer the questions to the best of my ability based on what I can get to on my mom's phone, but twice your automated system has said it isn't enough information to release the password. Please email me with either instructions that will work or an opportunity to speak to an actual person to resolve this.
GetHuman976156 did not yet indicate what Hotmail should do to make this right.
I have an issue with Hotmail too
How GetHuman976156 fixed the problem
We are waiting for GetHuman976156 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotmail's attention and get better help faster. Tap below to get started.
Having Hotmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Hotmail email you?
This email address isn't valid
Follow this issue
See how GetHuman976156 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman976156
Aug 10th, 2018 - 7 mons ago
I have an issue with Hotmail too
Not resolved
Seen by 2 customers so far
Similar issue to 830 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman976156 started working on this issue
Aug 10th, 2018 5:47pm