My ** year old mother has access to her *****@***.com on her Samsung galaxy but has no...

GetHuman976156's customer service issue with Hotmail from August 2018

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The issue in GetHuman976156's own words
My ** year old mother has access to her *****@***.com on her Samsung galaxy but has no clue what the password is. My ** year old father set up the back up address on an email account that either a) doesn't exist anymore, b) he doesn't remember the password, or most likely c) both. **She would like to be able to forward emails to a fresh gmail account, but again, we don't know the password. I've tried twice to answer the questions to the best of my ability based on what I can get to on my mom's phone, but twice your automated system has said it isn't enough information to release the password. Please email me with either instructions that will work or an opportunity to speak to an actual person to resolve this.
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Customer service issue
Reported by GetHuman976156
Aug 10th, 2018 - 7 mons ago
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GetHuman976156 started working on this issue
Aug 10th, 2018 5:47pm